After-sale service
EBUY7 Return Policy At EBUY7.COM,
We strive to provide our customers with a seamless shopping experience and unmatched satisfaction. We understand that occasionally, a product may not meet your expectations or requirements. Therefore, we have designed a comprehensive Return Policy to ensure a hassle-free and fair return process. Please read the following guidelines carefully:
1. Eligibility for Returns:
You are eligible to initiate a return under the Return Policy if:
You have purchased the product from EBUY7's official website.
The return is requested within 30 days from the date of delivery.
The product is in its original condition, and packaging, and includes all accessories, tags, and labels.
The product is not listed under the "Non-Returnable Items" section (see below).
2. Non-Returnable Items:
Certain items are non-returnable for reasons of hygiene, safety, or customizability. These items include, but are not limited to:
Personal hygiene products (e.g., cosmetics, underwear)
Perishable goods (e.g., food, flowers)
Custom-made or personalized products
Downloadable software and digital content
3. Return Process:
To initiate a return, follow these steps:
Log in to your EBUY7 account.
Go to the "Order History" section and select the order containing the item you want to return.
Click on the "Return Item" button and follow the provided instructions.
Package the item securely and include a copy of the packing slip or order confirmation.
Ship the item to the address provided during the return initiation.
4. Return Shipping:
Return shipping costs will be the responsibility of the customer, except in cases where the product received is damaged, defective, or incorrect. EBUY7 may provide a prepaid shipping label for eligible return cases.
5. Refund Process:
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued using the original payment method. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or credit card issuer's policies.
6. Exchange Policy:
We currently do not offer direct exchanges. If you wish to exchange a product, you will need to initiate a return for the unwanted item and place a new order for the desired item.
7. Damaged, Defective, or Incorrect Items:
If the product you receive is damaged, defective, or incorrect, please contact our Customer Support within 7 days of delivery. We will arrange for a replacement or refund, including return shipping costs.
8. Cancellation Policy:
You can cancel an order within 24 hours of placing it. If the order has already been shipped, the regular return policy applies.
9. Policy Changes:
EBUY7 reserves the right to modify or update the Return Policy at any time. Any changes will be communicated through our website. For any additional questions or assistance, please contact our Customer Support team at sales@ebuy7.com or by calling +1 (707) 722-5188.
Last updated: [08-10-2023]
This Return Policy is designed to ensure transparency, fairness, and a satisfactory shopping experience for all our valued customers. Thank you for choosing EBUY7 for your online shopping needs.
